Privacy Policy | Rural Scrap Metal
This Privacy Policy explains how Rural Scrap Metal collects, uses and protects your personal information when you contact us, request a quote, book a free pick-up, visit our depots, or use our website.
Last updated:
1. Who we are
Rural Scrap Metal (“we”, “us”, “our”) is a licensed scrap metal recycler operating in NSW with depots in Muswellbrook and Morisset. Website: ruralscrapmetal.com.au. Email: info@ruralscrapmetal.com.au. Phone: 0456 009 004.
2. Data we collect
- Contact & identity: name, phone, email, address, ID details required by scrap metal laws.
- Service details: description of metals, photos, pickup/drop-off location, access notes, booking time.
- Transaction & compliance: weighbridge tickets, payment confirmations, invoices, signatures.
- Website data: IP address, device/browser info, referrer, pages viewed, via cookies/analytics.
- Communications: emails, quote requests, call logs necessary to deliver services.
3. How we use your data
- Provide quotes, schedule free scrap metal pick-ups and manage drop-offs at our depots.
- Issue weighbridge-verified tickets, process instant EFT payments and invoices.
- Verify identity where required by law and prevent fraud or unsafe activities.
- Improve our website and services, answer questions and provide customer support.
- Meet legal and regulatory obligations under applicable Australian laws.
4. Legal basis / Australian Privacy Principles (APPs)
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and use data where it is necessary to provide our services, with your consent, to comply with legal obligations, or for our legitimate business interests in operating a safe and efficient recycling service.
7. Payments (Instant EFT)
We pay via instant EFT. For payment processing we may collect account name and BSB/Account numbers you provide, and we keep transaction confirmations and weighbridge tickets for records and compliance.
8. Data retention
We retain personal information only as long as needed to provide services and meet legal, tax and regulatory obligations. Records related to scrap metal transactions may be kept for statutory periods required under relevant legislation. When no longer required, we take reasonable steps to de-identify or securely destroy records.
9. Security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method is completely secure; please contact us immediately if you suspect any unauthorised use or breach.
10. Your rights
- Request access to the personal information we hold about you.
- Request correction if your information is inaccurate or incomplete.
- Opt out of non-essential communications.
- Withdraw consent where processing relies on consent (this may limit services we can provide).
11. Access & correction
To access or correct your information, email info@ruralscrapmetal.com.au. We may ask you to verify your identity. We aim to respond within a reasonable time.
12. Complaints
If you have a privacy concern, please contact us first at info@ruralscrapmetal.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au/privacy/privacy-complaints.
13. International transfers
Some service providers may store information in data centres outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle information in accordance with the APPs and this policy.
14. Changes to this policy
We may update this Privacy Policy occasionally. The “Last updated” date above reflects the latest version. Significant changes may be notified on this page.
15. Contact details
Rural Scrap Metal
Muswellbrook Depot: 9 Common Rd, Muswellbrook NSW 2333
Morisset Depot: 139 Moira Park Rd, Morisset NSW 2264
Phone: 0456 009 004 • 0456 009 003
Email: info@ruralscrapmetal.com.au